A solution playback is walkthrough of solution functionality that should take place little and often throughout the implementation.

Playbacks may be used to 'pass' key project stage gates for example go-live readiness.

But they are also important for the following reasons:

• To demonstrate new/changed business processes end-to-end
• To demonstrate key functionality to close knowledge gaps
• To integrate multiple customizations to accept that they work as expected
• To reassure the steering team that the solution is on-track

It is likely that some kind of playback will be needed at least on a monthly basis throughout the project lifecycle.

Lesson: Do playbacks little and often to avoid solution 'surprises'.

Implementation 6