Process mapping should ideally be done before an ERP selection project and definitely before an ERP implementation project.

The process mapping activity is largely manged by a workshop for each process that involves all the key stakeholders who participate in or are significantly impacted by the process.

The main technology needed for process mapping is a big whiteboard and a camera to take photos of the map as it develops.

The main output of process mapping in not just the visual process map that can be created in any number of process mapping tools, it also includes documentation of:

• process role definitions
• process events
• process data handoffs
• process bottlenecks and improvement opportunities

Armed with the above, you should be in good shape to start a selections/implementation project in a fully informed way.

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