There seems to be a tendency on the part of some vendors/partners to skip producing an agenda for a meeting that clients are paying for. This is not acceptable. No paid for sessions should be done 'on the hoof'.

A meeting agenda should be clear about:

• who owns or is leading the meeting
• what pre-requisite preparation is required from attendees
• who is expected to attend
• what will be done during the meeting
• what is the intended outcome of the meeting
• what will be the output from the meeting

This may seem like a lot but it should only take a few mintes to prepare and send out.

Now everyone's expectations are in-sync and the PM can hold the vendor accountable for the successful delivery of the meeting, when it comes to paying the bill.

Implementation 7