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Start with your TOM
The start point for every ERP selection should be defining your ERP Target Operating Model (TOM).
Defining your ERP Target Operating Model (TOM) should always be the start point for any ERP selection.
Without a TOM you can't define a Business Case, since this depends on the TOM.
As the name suggests, a TOM defines what your 'to-be' (vs. as-is) ERP operational model is aiming to deliver.
The TOM should include, in an ERP context:
- new processes and ways of working
- new roles and responsibilities
- new analytics, dashboards and reports required
- new technology and datastores
Some selection teams just want to go to market and get to a shortlist as quickly as possible, which is a mistake, as defining the TOM requires some useful up-front thinking that will pay benefits later.
LESSON: Start your ERP selection by defining your ERP TOM