Selections are a valuable opportunity to pause and rethink your ERP solution from scratch.

So starting with a 'preferred' solution in mind will simply jeopardize the whole purpose of the selection as will privileging one business unit/process over others.

I have experienced solution bias 'skewing' selections a few times, especially in CRM or HR selections rather than whole-ERP selections, when the selection team 'wanted' to select a specific solution from the start.

I have also experienced business bias skew selections, for example:

• privileging one business unit's needs over the rest of the group then this unit was divested.
• privileging one country's needs over the others, then operations in this country were shut down.

Lesson: Start all selection projects with an open mind and avoid solution or business bias.

Selection 5