Stewart McKie PhD
Phone: +44 (0) 1747 812285
(c) Stewart McKie 2021-22
All rights reserved.
Never start your selection with a bias
Selections are a valuable opportunity to pause and rethink your ERP solution from scratch.
So starting with a 'preferred' solution in mind will simply jeopardize the whole purpose of the selection as will privileging one business unit/process over others.
I have experienced solution bias 'skewing' selections a few times, especially in CRM or HR selections rather than whole-ERP selections, when the selection team 'wanted' to select a specific solution from the start.
I have also experienced business bias skew selections, for example:
Lesson: Start all selection projects with an open mind and avoid solution or business bias.